Refund Policy
Last updated: 2026-09
This page explains the refund terms, how to apply and how requests are handled for VPNNK subscriptions and data packs. It covers payment and refund matters only.
Refund window and what it covers
Refund promise: a full refund can be requested within 7 days of the first payment, no questions asked.
The window starts at the moment the order is paid and runs for 7 consecutive days. Whether you have already connected and how much data you have used during that window does not affect your eligibility, and you do not need to give a reason when you apply.
No-questions-asked refunds apply to the first paid order on an account, and both monthly subscriptions and data packs are covered. Renewal payments for the same plan on the same account (the second payment onwards) are not covered; if you want to stop using the service, simply do not renew before the plan expires.
The no-questions-asked refund is granted once per account. Switching plans and placing a new order within the window does not create a fresh refund entitlement.
What qualifies and what does not
Cases that qualify for a refund
Monthly subscription or data pack orders submitted within 7 days of the first payment; orders that have already connected and used data within the window; orders raised within the window because of a route or client app issue. All of these are refunded in full.
Cases that do not qualify for a refund
Orders paid more than 7 days ago; renewal orders, and upgrade orders where the price difference has already been prorated by remaining days; orders on accounts suspended for breaching the Terms of Service, for example publicly sharing or reselling subscription links, or using the routes to run scans or attacks; orders on accounts that repeatedly order and refund within a short period and are confirmed to be abusing the refund terms.
How to apply and what to include
Step 1 · Open a ticket in the user panel. Sign in to the user panel, go to the tickets page and create a new ticket under the billing and refunds category. A ticket is the only way to request a refund; messages sent through other channels are not treated as applications.
Step 2 · Provide your order details. Include the order number, the payment method used at checkout and your account username in the ticket. Those three items are enough to locate the order, and no other documents are needed.
Step 3 · Review and confirmation. Once the ticket is received, the order's payment time, payment status and account records are checked. Orders that meet the window conditions get a confirmation reply; those that do not are told the specific reason, along with the options available, such as continuing to use the plan until it expires.
Step 4 · Refund issued. Once confirmed, the refund is sent back through the original payment channel, and the subscription or data pack for that order is cancelled at the same time. The account itself is unaffected and you can still sign in to the user panel to view your records.
Refund timing and original payment method
Refunds always go back to the payment account used for the order; the payout channel is never changed, and refunds are not converted into account credit or vouchers. How long it takes depends on the payment provider's processing speed, and the actual credit date is set by the provider. If no refund record appears in your provider statement for a long time, add a note to the original ticket and the refund transaction will be checked again manually.
Alipay and WeChat Pay. The refund goes back to the original payment account and can be found in the corresponding statement. In some cases the provider lists the refund as a separate entry rather than as a negative amount against the original order.
USDT. Refunds are sent to the wallet address used for the order, on the same chain and in the same coin. Please make sure that address can still receive funds; if it is no longer valid, provide a new working address in the ticket and the refund will be reissued manually.
Plan changes, data packs and renewals
Mid-term upgrades. When a monthly subscription is upgraded to a higher tier while still active, the price difference is prorated by the remaining days. The amount already paid before the upgrade is not refunded separately, and the refund window is not reset.
Data packs. Use them until they run out; they never expire. A first purchase is covered by the same 7-day window; after the window closes, the remaining data stays in your account and is no longer refundable on its own.
Renewals. Before renewing, you can check your current plan, remaining data and expiry date in the user panel. Renewal orders are not covered by the no-questions-asked refund; if you want to stop using the service, simply do not renew before the plan expires.
Policy updates and effective date
This policy is updated as the service and payment provider rules change. The revised version is published on this page, and the date at the top of the page is updated at the same time.
Each order is handled under the version of the policy in effect when it was placed. If a policy change affects a refund request that has already been submitted but not yet completed, how it will be handled is explained separately in the relevant ticket.